Taking care of my clients is my top priority. I have been in the business of helping people with their mortgage planning for well over a decade. I take great pride in delivering superb, efficient customer service and professionalism not only throughout the loan process but after it closes as well. I am dedicated to making sure the advice I give is tailored to the needs of my customers. Every client is important to me and I hope that shows.
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This was the best experience I have ever had purchasing a home. Optimal customer service, smoothest transaction, no stress, explained everything to me, detail for detail. Cheryl’s photo is in the dictionary under Excellent! I am referring Cheryl to all my family & friends.
Shiree from Kerens, TX
Everything we wanted, and much, much more!
Working with Cheryl and NBKC was fantastic. In my past, I've gone through several home purchases and refi's... and this was far and away the best experience. Not only were we always treated like family, but she was also great at her job. She helped us lock in a really good rate during a volatile time. She kept us informed of and helped us benefit from the recently increased conventional loan limits (on the same day it got announced). She knows her stuff, and was able to provide the perfect product for our situation. Uploading documents was simple and efficient (whether through the portal or via email - whichever was more convenient.) She was always available and responsive (by phone, text, & email). She proactively went to bat for us to eliminate an unexpected fee that came up due to a technicality. (We didn't even need to complain about it. She did it just because it was the right thing to do. That's putting the customer first!) As if that wasn't enough, somehow she got us to close in 30 days (15 days early!) - even with the holidays mixed in. She was an all around lovely person to work with, and her execution was flawless. I would work with her again in a heart beat, and will happily refer family and friends her way too.
Andres from Torrance, CA
Easiest Refinance Ever
This is the second time we’ve refinanced a house with Cheryl. Both times have gone super smooth. This last time we started the process several weeks after our neighbors reached out to a different lender and closed before them. I would highly recommend Cheryl and NBKC.
Mitchell from Leander, TX
I was hesitant about the transition and if it would actually come to fruition and it did.
A timely process indeed for both sides.
Merle from Cambria Heights, NY
The process was professional, efficient and personable. The timing was amazing less than 3 weeks. Cheryl Kroll was all one could ask for in what is usually a tedious task. Her follow through, patience and assistance are highly commendable.
Gloria from Tallahassee, FL