NMLS ID: 1427908
Ratings & Reviews
Darling Castillo, a man of integrity.
When I first spoke with Darling about refinancing my home, I made it clear that I did not want to waste my time or his. I shared with him a bad experience with another company a week prior. Darling assured me that he was a professional and would do everything possible to assist. Darling is a man of his word. A month later, my wife and I closed on our home refinance! Darling is a true professional. He communicated with us on a regular basis and kept us updated during the entire process. I am a retired Navy Chief and I respect Darling Castillo for his integrity, commitment and excellent customer service. He is a man of integrity and First Direct Lending should be proud to have him on their team.
G. from Jacksonville, FL
Exceptional Customer Service
Darling was professional, upfront about fees and what to expect at each stage of the loan. There was constant follow up, so we were never in the dark as to what was going on. THIS is how customer service should be. Thank you Darling!!!
Raymond from Land O Lakes, FL
From the moment I was contacted by Darling Castillo through the loan process and Max Voege, loan processor the process was seamless. Uploading documents to the customer portal was simple and error free and both Darling and Max kept us fully informed also if we had ANY questions or concerns our emails were answered quickly by return or very soon by telephone usually within 15 min. AMAZING! HIGHLY RECOMMEND First Direct Lending.
Keith from Parrish, FL
Darling was Great!
Darling was great! He was always there for me when i had a question or concern and helped make the process as smooth as could be. I feel as if a mad a new friend after this Refinance.
Ryan from Orlando, FL
He is simply the best, always there to guide you and explain everything step by step
MANUEL from West Palm Beach, FL