PennyMac (NMLS #359**) is a top national mortgage lender. We are committed to providing our customers with a range of innovative solutions to help them purchase, refinance or simply remain in their homes. Whether you are new to the home loan process or experienced buyers PennyMac is dedicated to offering competitive rates and superior service. Being an online mortgage lender means PennyMac can focus on the needs of its customers rather than maintaining a network of branches and banking products. The company’s licensed loan officers are trained to help customers through the process every step of the way. Mission: Since its founding in 2008, PennyMac has sought to restore Americans’ trust in home ownership by improving the quality and consistency of the mortgage lending experience.
Edith Torosyan was truly great, she went above and beyond to help answer questions and be responsive. I truly appreciated her help throughout and she was excellent. There might have been one or two hiccups along the way with the process but she always made sure things quickly got back on track. Thanks Edith, i really did appreciate your effort and help.
Anthony R from Trussville, AL
The M.A.C. team was always available to assist when I had questions, and the closing was easy. There were a few errors in my closing document, and I do wish I could have been in front of an attorney or someone familiar with the language in the docs who would be able to explain some of the content. I appreciated the online tool that made it easy to upload the required documents. Overall, I had a smooth, seamless process.
LaQuan I from Clarksburg, MD
Poor customer service. Never returned phone call. Got Operation Manager involved and still don’t know what’s going on
ANTHONY S from MENIFEE, CA
The representative explained everything in details and there was no surprises. She was professional and courteous with the application process. She ensured that I was updated throughout the loan process.
LaJuliette B from CHARLOTTE, NC
Great service and communication. Very happy with experience.
Andrew L from WASHINGTON, MI