PennyMac (NMLS #359**) is a top national mortgage lender. We are committed to providing our customers with a range of innovative solutions to help them purchase, refinance or simply remain in their homes. Whether you are new to the home loan process or experienced buyers PennyMac is dedicated to offering competitive rates and superior service. Being an online mortgage lender means PennyMac can focus on the needs of its customers rather than maintaining a network of branches and banking products. The company’s licensed loan officers are trained to help customers through the process every step of the way. Mission: Since its founding in 2008, PennyMac has sought to restore Americans’ trust in home ownership by improving the quality and consistency of the mortgage lending experience.
COMMUNICATION WAS POOR. DID NOT TIMELY RECEIVE BACK ANSWERS FROM LOAN AGENT OR LOAN PROCESSORS. LOAN CLOSED ON TIME, BUT NOT WITH ALL EXPECTATIONS MET. STILL, THE LOAN DID CLOSE AND SOME OF OUR GOALS WERE ACCOMPLISHED.
Linda D from Niceville, FL
I have been a Realtor in the Naples Florida area for 25 years. During this time in addition to my own mortgages I have been involved in many clients process in obtaining a mortgage. This last re-fi eith Penny Mac was absolutely the most professional and seamless one I’ve experienced. I would especially like to comment Tahirah Kelley and Andrea Blas for their excellent service during this process along with Will Taylor who I originally spoke to and also when questions arised. Great Job
Geoffrey F from Marco Island, FL
Edward and Tameka were wonderful to work with! They were knowledgeable and explained the process very well. They are also very personable and have great customer service skills.
Thank you for making this process easy to understand and accomplish!
Sharon S from River Falls, WI
Edward Taylor made the experience great! He worked with us, answered all our questions, solved all our problems and had our best interest in mind.
John M from Melbourne, FL
I sent several emails with questions over the course from open to close and not even ONE of them was returned. I would have to call in to get my answer from customer service rep,
Robert J from Phoenix, AZ