Calls returned promptly would be nice. Funding on time would be even better. Now on day 6 and funding of loan yet. requested to be called when anything needed from me but still received e mail requests which delayed my response as I seldom check e mail more than once daily.

Ellis was awesome! Straight forward, nice, responsive and very knowledgeable!

The process did not seem to have a great deal of cohesiveness. When I received the request for this survey was the first time I heard the name Ellis Anderson. We were first told almost a month ago to
go to a title company in Weatherford, Tx. for the closing on a Saturday. Upon arrival the facility was closed and left an impression the facility might no longer be the office facility of the company. The process drug out from there and we finally signed
the loan documents last week.

Great job in speed of answering questions
Professional responses
HD my bank info did not know I would need voided check for closing

Due to some roadblocks related to FHA/government reugulations and resource constraints during COVID, our refinance took nearly 7 months. But it wasn’t without perseverance and dedication of Lana and Ellis to see it through. Albeit frustrating for all of us at times, the outcome was a successful close and funding and we are grateful!