Nothing is more important to me than helping every client have an amazing and easy experience when getting their loan. I always go the extra mile to make sure that when a client purchases a home or refinances an existing loan, they do it with confidence. By the end of the mortgage process, my clients feel more like family.
Employed by: Freedom Mortgage Corporation
I was a first time home buyer, and went with JG Wentworth because they were affiliated with Costco. We were in the middle of purchasing our home and closing in a week when the appraisal came back lower. We started over and found another house we loved, Tony our Mortgage Lender assured us we could close in 3 weeks because the loan was already in process. JG Wentworth even guarantees they will close on time or they will pay your first month's mortgage. We were told we would have the same underwriter and processes for a smooth transition to this home. That was not the case, what should have been an easy transaction turned into a nightmare. We were a week away from closing when I found out, from Tony, that no one was working on the loan and we had to push it out another week (missed close date #1). The new Underwriter kept asking for more documents then the last and requested we pay off $2000 in credit card debt, I later hear from Tony that the underwriter was using the wrong table and we DID NOT need to pay off these debts. Tony then promises (in writing) to give us Lender Credits for closing costs. We never received the Lender Credits and had to go with a higher interest rate in for certain credits (not the ones Tony promised) in order to have enough for closing costs after paying off these debts that we did not need to. We are coming up on another closing date when we discover that Tony put a later date on our Closing Disclosure so we were not able to close again (2nd missed closing date). By the time our 3rd closing date comes we still have not received the CD and still sending in paperwork for the Underwriter. By this time we are unable to get a hold of Tony as he stopped responding to calls, emails and texts from myself and our Realtor. We contact Tony's supervisor i and all his statements contradict everything Tony told us. He assures me the Underwriter only needs "1 more thing" and we will be good. This 1 more thing ended up being 20 more things and it was all items I had already sent in. The Supervisor tells me that the Branch Manager will be calling and apologizing-- that never happened once. We were constantly given the run around and it felt like I was dealing with used car salesman who say anything to get the deal. When I bring up the closing date guarantee Tony never responds and instead brings up the appraisal coming in later-- JG scheduled the appraiser not us so this should be on JG and it does not explain the other missed close dates. We are finally told we were Clear to Close from Tony and set another closing date. It was only after that 3rd closing date passed we learned we were never clear to close and still in under writing. Once we were finally given the clear were we able to close, after 4 missed closing dates. JG guarantees they close on time or they will pay the mortgage, and yet I had 4 missed dates and received no apologies or Lender Credits for closing or my first month's payment covered by JG. This company is dishonest and does not stand by there own guarantee.
Brittany from Dacula, GA
Perfectly smooth experience
This was my first time refinancing, and I chose Tony/Hussein because he was the most sincere and honest sounding agent I spoke with. To be honest, I had very minimal interaction with him because he basically just took care of everything. I was going through a transitional period in my life, and I was slow in responding to many of his communiques, but he never lost patience with me and always kept the ball steadily rolling with what was, in my opinion, a very reasonable balance between persistence and serenity. I cannot begin to express how completely manageable this otherwise overwhelming experience was, with him as my guide. I'd spoken with several friends who have refinanced, and all of them expressed what a tedious experience it was. I have to say I experienced no tediousness at all. Hussein is very young, but he seems to have a great deal of experience and a perfect personality for getting people comfortably settled to move on with their lives, with more money in their pockets. Highly recommend!
Alice from Woodland, CA
Professional and Knowledgeable
From the very first conversation, it was clear he knew what he was doing and would help in any way that he could. My loan had a couple of snags due to being self employed but Tony was there to smooth everything out and make it as great an experience as getting a loan can be. I wish I could work with him in more areas of life! Thank you Tony!
Baleen from Forest Lake, MN