To me, customer service is all about the ability to provide the customer with an experience that stands out amongst all others. I want to be sure that I can make the process of obtaining a home loan with competitive rates fast and simple. After all, purchasing a new home or refinancing your current home should be something worth getting excited about. Jacob Taylor currently lives in Scottsdale, Arizona. With a strong background in customer service, he understands the importance of constant communication and can assure that you will not be left in the dark wondering what the next step is to reach your mortgage goals.