the pleasant nature of your people is your main asset. Otherwise I recommend a close review of your workflows. Multiple requests through the portal for documents, after being told "mission accomplished". Nickle and dimed for months, with often repeat requests, some of which were not needed it took 3 attempts to get a successful closing. documents were not provided to agents in time x 2. I had to do many phone calls to make sure it got done, hours of time in total. First American was appalled.

There was a lack of communication and we felt lost, confused and frustrated for the majority of the process. We don't believe this is all on Jessica. Even today we are having issues. We believe that Amerisave as a whole is dysfunctional and lacks the ability to communicate with customers and provide great service. That being said this is not the only company we have had similar service so we believe this is industry standard and customer service is not high priority.

The communication was timely and accurate. Questions were answered quickly and thoroughly. Follow ups were on an as needed basis.

Jessica always responds to all my emails in a timely manner. Excellent Customer Service!

Jessica Gibson was wonderful to work with. She was helpful, knowledgeable, very pleasant and on time with all transactions. Will definitely recommend AmeriSave to others.

I gave a GREAT level because I had no problems during the process of the loan. Jessica answered my questions, most contact was by e-mail which I think is pretty normal I's say these days. There were a few phone calls to. No problems!

Would have liked more communication , there was a misunderstanding on closing cost being financed which I did not want, but it was fixed