First time with a Costco Mortgage, it was a very easy process

My mortgage process with Jordan Schauf was a enjoyable. It is hard to think of securing a mortgage as something enjoyable, but Jordan made it so easy that enjoyable is the best description I can give. The communications were excellent. When he needed something it was detailed in an e-mail which served as a good checklist. There were no surprises, and he delivered what he initially quoted. I will get any future mortgages from Jordan.

Very Pleased

I was very pleased with the level of customer service that Jordan provided. I had many questions over the course of my loan application process. Some of the questions were quite technical in nature, such as what effect will the Federal Reserve's planned tapering of bond purchases have on current mortgage interest rates. Each one was promptly and thoughtfully answered. I would highly recommend Jordan and NBKC Bank to anyone shopping for a mortgage loan provider.

Stellar loan officer

Jordan has been a huge help from beginning to end. Our process took a while and, because of our situation, we had to wait 2 months to refi. Jordan followed up with us at the 2 month mark unlike the other 2 companies we were talking to originally. He was quick to reply and always had an answer for us. I work in the financial industry and follow through like his is hard to come by. Beyond excellent! Stellar!

Excellent Experience

Jordan Schauf made the entire process easy. He answered all my questions and many I didn't think of. He often answered when I called, but when I left a message he was always quick to return my call. He was friendly, courteous and professional. Jordan was the reason I chose NBKC Bank over others I spoke with. I appreciate his expertise and highly recommend him and NBKC Bank to others.

We Could Not Have Been More Pleased

Living in New Haven, Ct I always believed that you got a mortgage from a local bank. I learned otherwise. I went to Lending Tree and filled out a form and received a list of the lenders with the lowest rates. I had never heard of any of them! I received calls from a number of them including Jordan Schauf at NBKC bank. I was immediately impressed by Jordan who was the only one who gave me detailed closing costs right at the start. He quoted a great rate which was significantly lower than the rates I had gotten from my local banks. Jordan and NBKC were the clear winner. Jordan is extremely knowledgeable and friendly, and always returned my calls and emails quickly. The online process was user friendly and fast. Our closing attorney asked me how I ended up with a mortgage from a Kansas City bank. Once I tell my friends on Facebook about Jordan and NBKC, I know many will follow my lead. Thank you Jordan for everything! We could not be more pleased.