What sets Amerisave apart is the excellent customer service and integrity. My loan officer was very patient with me throughout the process, promptly answered every text, emails and phone call. He went above and beyond to ensure that everything he had had promised got materialized at the closing.

Prompt, accurate feedback at every step. Took care of issues any time of the day. Always gave appearance that our loan was a priority.

Communication was poor and it was difficult to get ahold of anyone to speak to.
When I needed to speak to a person I wouldn't be able to and typically had to wait 24 hours for a return call.
My user interface was different from theirs so when talking through the website they were asking me to hit buttons which didn't exist on my end.

Ken listened to why I wanted a refi - to lower my monthly payment. He was able to come up with a product that met all my criteria. The online “paperwork” was easy and quick. Even at closing is was able to work with Kelly to keep “funds to the payer” to a minimum in order the got my monthly to the lowest possible. Great group to work with.

This was the second time I have worked with AmeriSave and Ken Crandall is the best!

Working with Ken has been a fantastic experience, very knowledgeable and gave us all the possible loan options and answered all of our questions . Five star service, I highly recommend Ken to other.

- A COMPLETE AND TOTAL DISASTER; NEVER AGAIN!!
- If the standard of a good Mortgage Company and Loan Originator is being able to close a “Purchase Loan” on time, then AMERISAVE as a whole “FAILED” miserably and is given a rating of “F-.“
- Ken Crandall (Loan Originator) and Henry (processor) are the worst mortgage personnel I have ever experienced.
- BOTTOM LINE: This Purchase Loan was “NINE DAYS LATE IN CLOSING” and came close to losing the property, nothing more needs to be said!!!