Kenneth Jung

Kenneth Jung

5.0 of 5 46 Reviews
Finance of America Mortgage, LLC - NMLS ID 1071

100 West Big Beaver Road Suite #200, Office #30, Troy, MI, 48084 NMLS ID: 838685

Licensing/Registration information on this individual can be found by clicking the NMLS ID number

About Me

Senior Loan Officer with Len****.com with 10 years of loan originating experience. I pride myself on providing my clients with the best mortgage solutions and top notch client service throughout the process!

Office Location

100 West Big Beaver Road Suite #200, Office #30, Troy, MI, 48084

Get Directions

Ratings & Reviews

46 Reviews
(5.0 of 5)
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown


(5 of 5)

Absolutely amazing customer service!

Kenny and his team were absolutely incredible! Fast, responsive, clear and understandable. I live in Austin which is the hottest market in the country with short option periods and rushed closings, so speed was very important. When I asked for a quote through CostCo, Kenny called me within minutes and processed my initial applicaiton right away.
We are also first time home buyers, and Kenny took the time to walk me through the documents and helped me understand how to compare quotes of costs to close that I was receiving from different lenders.
The loan processor on his team, Ashely, was simply amazing! I generally had to respond to items late at night after work and my little kids were in bed, and by the time I would wake up in the morning, Ashley answered any of my questions. Most incredibly, when I realized there was an issue in my final closing documents late at night, it was also fixed by the time I woke up. Even the title company was impressed with how fast they handled this!
And all why saving me thousands of dollars going through CostCo! Pretty incredible.
The market is so incredibly stressful right now, it was such a life savior to have this kind of dependability. I would highly recommend Kenny and his team!

Lindsey from Austin, TX


(5 of 5)

He went above and beyond

It was a real pleasure to work with Kenny. He went above and beyond in so many ways - from ALWAYS responding immediately whenever I had a question, to going the extra distance to find me a the best rate, he was right there by my side (remotely of course) through the whole process from start to finish. I was amazed at how quickly he was always available for me when I needed him, and how he managed to resolve issues for me that were even beyond his scope! Even when the loan was in underwriting and closing, he was still there monitoring it for me and finding answers to help me get it successfully processed through. I can't recommend anyone more than I recommend working with Kenny.

Jonathan from Kennesaw, GA


(5 of 5)

Best Refi Experience Yet

This was my 5th refi in 12 years. Kenny has been the most accessible and responsive loan officer I have worked with. When I emailed questions he replied quickly; when I called he answered the phone; when I left a message he got back to me quickly. He took the time to explain my loan options, proposed costs and walk me through the process.
No one wakes up in the morning and says "I think I'll refinance my mortgage for fun today" but this was a painless and "almost" fun experience. Thank you, Kenny!

Diane from Los Altos, CA


(5 of 5)

Best I’ve ever worked with

Kenny was extremely expeditious and timely on meeting my tight loan deadline. His personal attentiveness to ensure we closed on time was the best that I’ve ever seen. All around, his knowledge and professionalism is the beat I’ve seen in the mortgage industry.

Mike from Macomb, MI


(5 of 5)

Our experience was awesome

Our loan process went very smooth considering I had several issues to resolve. I felt Kenny went above and beyond to make sure we stuck it out and completed the process.

Albert from Riverside, CA

Thank you for sharing your experience

Here are a few tips for writing a top-notch review for a Loan Officer:

Do
Don't