Lauren Hanour

Lauren Hanour

This loan officer is a Gold Leaf Certified loan officer. Gold Leaf Certified Member
4.75 of 5 4 Reviews
LoanSnap - NMLS ID 76967

3070 Bristol Street, Suite 200, Costa Mesa, CA, 92626 NMLS ID: 2147972

Licensing/Registration information on this individual can be found by clicking the NMLS ID number

About Me

Passionate about helping others improve their finances. Let's get you to a place where even a loan makes you smile. I enjoy the outdoors, dogs, and traveling.

Office Location

3070 Bristol Street, Suite 200, Costa Mesa, CA, 92626

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Ratings & Reviews

4 Reviews
(4.75 of 5)
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown


(4 of 5)

It was a good experience but it was the process not Lauren as the loan officer that didn’t get it 5 stars

The loan process had some challenges since I am self employed, but Lauren and everyone else always tried be responsive to our issues, even when they couldn’t personally address them. When I did have an issue I called or emailed Lauren because she was our contact but more importantly because I knew she would always respond to my request pretty much immediately and some times that what we needed. Despite our challenges Lauren never gave up and stopped trying and she never ignored us, which she might have preferred to do at times! Lauren introduced me to her manager when I asked to speak with him and I appreciated that. I felt he was also was genuinely sorry for our issues, listened to our feedback. and truly wanted to make things right. In that regard, we appreciate Loansnaps apology for not meeting the 15 day closing promise, and it was still much faster than our last transaction with another firm. The fact that Loansnap is providing us the $500 discount for our inconvenience shows me they stand behind their promises. In the end we got it done, which was the goal. If you are self employed be very clear on that in your application and make sure you stay on the process since it is a bit different.

Michael from Punta Gorda, FL


(5 of 5)

Excellent Customer Service

Lauren made the process very easy. She was able to answer my questions quickly and effectively. I would recommend her to anyone looking to refinance.

Tucker from Basehor, KS


(5 of 5)

Simple, fast and convenient

Our loan representative Lauren gave us the best rate and explained everything up front. No games, easy instructions and their online system is very straightforward.

Raul from San Pedro, CA


(5 of 5)

LAUREN is AWESOME!!!!!!

Working with Lauren Hanour and the LoanSnap team was the best experience I have ever had with a refinance. In my lifetime, I have purchased three homes and refinanced five times, and this was by far the most efficient and seamless process. Their online process is easy to follow and clear about what needs to be uploaded. The rate I received was among the lowest from any advertised anywhere, and I paid no points to get that low rate. The entire process from start to funding was less than three weeks. Remarkable. Lauren reached out almost daily to provide me a quick status update, and she was terrific from begining to end. Lauren is fantastic! I would recommend her to anyone. She took time to understand why I was refinancing so she could offer and place me in the best situation possible for my circumstances. I had a great experience with everyone involved. Lauren and her team were fantastic, quick, always professional, and personable, making the entire process easy. Lauren was highly truthful; there was a slight issue; she immediately informed me of the problem and assured me she had it all under control - and she did!! Lauren is super efficient, always keeping me two steps ahead of the process. It was a breeze to get questions answered and rapid responses. Fast, efficient, and effective is how all mortgages should be processed in the 21st century!

Kevin from Corona, CA

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