Everyone deserves a TRULY awesome mortgage experience!!!
Licensed InAlaska Alabama Arkansas Arizona California Colorado Connecticut District of Columbia Delaware Florida Georgia Hawaii Iowa Idaho Illinois Indiana Kansas Kentucky Louisiana Massachusetts Maryland Maine Michigan Minnesota Missouri Mississippi Montana North Carolina North Dakota Nebraska New Hampshire New Jersey New Mexico Nevada New York Ohio Oklahoma Oregon Pennsylvania Puerto Rico Rhode Island South Carolina South Dakota Tennessee Texas Utah Virginia Virgin Islands Vermont Washington Wisconsin West Virginia Wyoming
Great first time homebuyer experience!
Matthew made the entire experience easy and almost stress free. He was there to answer every question and concern as well as not only guide me through the entire process but also made me understand the why's and what ifs regarding the processes. Truly thankful to have had the pleasure and honor of knowing and working with Matthew on my first home purchase and any future mortgage endeavors!
David from Hudson, FL
Matthew was able to provide the information being sought in order for us to make educated decisions on refinancing our home. Thank you Matthew.
Susan from Lavon, TX
Matt was exceptional with taking care of our refinance. He is very knowledgeable, willing to share insight and always answered my questions in detail. Was prompt with any loan related inquiries and was professional and friendly. Great experience with Matt. I highly recommend! Thank you for making the process smooth!
Myra from Wind Gap, PA
Amazing Refinance Experience
Matt was great to work with from the first moment we chatted on the phone all the way through closing. He was personable, helped me understand the options presented, and just an overall great guy. I would recommend him to my family and friends. THANKS!
Scott from Bend, OR
Overall, Great Experience
My overall experience with the refinancing was great with a minor frustration exception. First of all, Matthew Brodtman was excellent from start to finish. The first quality that stood out of him was his responsiveness and communication skills. Matt answered any questions clearly and without delay. He answered his emails and text immediately, which indicated his commitment and delivery of the promise he made to his clients. To communicate ASAP. In addition, Matt knew his trade well and explained it in clear and precise terms which assisted me in making the refinancing decisions. The overall refinance went smoothly and Matt intervened when things didn't go well with any document submission or requirements.
My only negative experience and frustration was outside Matt's control and had to do with the Online Consumer Portal. This is an inferior system and was very unhappy with it. My number one complaint was the inability to see the documents that were ALREADY submitted and NOT have to resubmit them again. This has created confusion and lack of transparency from both myself and the loan officers. So, my suggestion is to revamp the system to allow clients to see the documents they have already submitted and show the pending documents. Otherwise, maybe investing in an-all-new system would make a great financial investment to bring the clients' experience to top notch.
Adam from Ashburn, VA