NMLS ID: 1563423
Great work from start to finish, Matt was everything we could have asked for and more!!!
When we began searching for a lender we were quick to be beaten down with call after call. Thankfully we answered the right one and found Matt. From the beginning he set himself apart from everyone we spoke to. It's nice to see someone to straight forward and help us get through this as fast as possible. All timelines were met and anytime we needed him nights or weekends he was only a call away. I wish I could work with him in everything I do financially.
Shibu from Cary, NC
Good start, but quickly faded
We chose Homepoint because this was our current lender for the original loan. I can just give 2 starts for the first couple of days until I signed the application and the quick closing (although this wasn't our priority). Matt mislead us with promises to talk to management to get a better rate and low closing costs if the loan was approved quickly. But promises, responses and service quickly faded as the disclosures documents didn't show these discounts. Matt's colleague Megan Cecil called on a Saturday (less than 24 hours after receiving disclosures) threatening to add penalties if the documents were not signed promptly, but nobody was able to explain the documents content. I had to ask a friend in the banking industry to explain the numbers and documents. After this incident there was no response from neither Matt or Megan (except to ask for a review). During the closing, the closing notary who showed up home was not the same that had been calling / emailing and smelled like alcohol. Lastly I complained with the bank (internally) and filed the internal feedback over a month ago, but I never received a response or apology. Will not use them again, hopefully they sell our loan!
Arturo from Wilmington, DE
Matt has been very responsive and easy to work with. He did an outstanding job of reviewing all my options and throughout my refinancing process.
Chris from Chagrin Falls, OH
Top notch from start to finish. I probably drove this guy crazy with questions but he was always on top of it.
Matthew from Hilliard, OH
Great job Matt!
Per my in depth review of HomePoint and the service we received, I cannot say enough about the service we received from both Matt Goforth and Danielle Williams. Both are knowledgeable and professional individuals who made this process move very smoothly for us.
Sellers from Eclectic, AL