There was a lack of communication. Too much time went by between phone calls and most phone calls were initiated by us. We were told not to make Jan and Feb payments, with out notifying us of status of loan and there was no contact to tell us the status of loan. Had we not made these two months of payments it would have affected our credit. When we did receive phone calls, was very pleasant but just too much time in between phone calls.

Melanie made it simple and seamless. No complaints at all. Would recommend Melanie and ICG in a heartbeat.

It was a friendly and smooth process. Melanie made it clear was were the next steps and reminded us of upcoming paper work. She answered all my questions concerning the whole process.

It was very simple and to the point with Communications and paperwork.

Awesome experience!

Melanie did such an amazing job! She made the process so easy and I was extremely happy with my refinance! I would definitely recommend her!

Refinance

Melanie, kept us informed and assisted us with collecting the information need to expedite the loan application. Had a lot of fun and she was able to laugh at my responses. Thanks, Melanie

It was a pleasure working with Melanie Blake. She correspondence with us throughout the process until the end. When we have questions, it is very easy to keep hold of her and get answers to our questions. It was an excellent experience and customer service that she offered, and we will definitely recommend you guys to our family and friends. Again, we truly thankful and happy that we chose ICG for our home refinance. We wish you a great New Year!