I work with a team of experienced professionals, knowledgeable in all facets of the mortgage industry. We are committed to returning calls promptly, providing regular status updates and availability to you as needed. We pride ourselves by listening and fully understanding the needs of a client which allows us to seek and recommend a program best suited for you on a more personal consultative level. Our promise is to provide exceptional service from start to finish because a referral to your friends and family is the best compliment I can get.
Ross was wonderful to talk to you when he sold me on the refinance. Then after he just disappeared and things just dragged along.
Because of that I ended up having to pay for a home inspection (When I was told I wouldn’t have to) And I also ended up having to get a higher interest rate. Also they were going to have to pull another credit report. But because I protested they rush the process to get it done.
I truly believe that we had to move faster I wouldn’t of had to be disadvantaged
Sharesa Y from Austin, TX
It took over six months to close a refinance loan! Mr. Ross was completely unavailable for 90% of that time. After the initial consultation with him, he was completely unavailable by telephone or email. I contacted him numerous times pertaining to the status of my loan, and the few times that I could get him to communicate with me, he had multiple excuses as to why my loan had not moved forward. This survey is the first that I’ve heard from him in at least four months.
Yvette M from Panama City Beach, FL
I love Ross. He is a fantastic guy and great to work with. I am still unclear why it took 143 days to close my REFI but Ross always communicated with me effectively and helped me through the process. At the end of the closing Ross even promised to give me a gift card to make up for the late fee I incurred from missing my March payment -- which I thought was above and beyond great service. I have already referred my mother to Ross when she purchased her house in December. He's the best!
Mark K from Los Angeles, CA
Ross was very knowledgeable in every aspect of the process. Although, we had couple of phone calls, he has given me many great information regarding my refinancing deal. Learned many things from him. Helpful and informative. Thank you!
Erkan Z from Celina, TX
Our process of acquiring a mortgage took a lot longer than we expected. This was mainly due to an overturn of several agents and to COVID. Ross Ray helped in completing the process in a timely manner.
Daniel W from REDINGTON SHORES, FL