Employed by: loanDepot, LLC
Ratings & Reviews
She has made this refinance experience so easy and she was also so easy to talk with and explained everything and very professional!
Diane from Dracut, MA
Great, very responsive and always communicates with a smi****.even on text and emails!
My involvement with Shantel has been nothing but spectacular. She's been very responsive, professional and always carries a positive vibe each time I communicate with her. A !
I had a total opposite experience with a Senior Account Advisor, Michael Cavitt. He was very rude, abrupt and not a solution oriented manager. He told me I had to bring money to the table, which I wasn't supposed to, and then rudely cut me off by saying loudly " let me finish, let me finish! " I had to remind him that I'm the customer here and you don't talk to customers like that! When I told him " cancel all my loans " because of his rude behavior, he didn't care at all and said " ok, we'll cancel it." I hope there's a recording of this conversation so you guys can listen to this. Most of the calls that I've been involved in stated that the calls were being recorded for training purposes... please check it out.
So I was reassigned with another Senior Account Manager, Lateisha Singleton, and so far so good. Very professional and courteous.
David from Rockville, MD