With many years of experience in the mortgage banking industry, and extensive practice in originating home loans for both purchase and refinance, I am a firm believer in excellent customer service and offering the most competitive pricing.
Nothing against Steve but the UW ruined this experience by requiring the appraiser to go back out to the property because the water heater only had 1 strap on it. This was a conventional loan. Not only did the UW flag this but then a picutre of the water heater with 2 straps was not acceptable. The UW required the appraiser to back to the property the day we were closing. I did not hear anything from Steve in regards to this issue either. I will not do business with New American
James M from Las Vegas, NV
Overall we are very excited to have secured our mortgage for our dream home. My biggest area of improvement would be the timely communication from the underwriting team. Steve and his team (especially Justiel) were easily reached and always delivered top service.
Joseph W from Las Vegas, NV
Steve and his team were very easy to work with, always happy to help and answered any questions quickly and efficiently.
Lupita M from Henderson, NV