The mortgage process is already a complex process. Many families are unaware of their own payment, rate, term etc. - which is concerning. I pride myself on being thorough and detailed so at closing, my clients are confident with their new mortgage. Having excellent customer service is pivotal. Being patient, understanding, and someone your family can rely on is my goal. Always responding timely ensures the client concerns/questions are answered quickly and gives families confidence that they can rely on you as their "Go To". The best ability, is avail-ability. As a former member of the United States Navy (7 yrs.)- "The American Dream" is something I hold near and dear to my heart. I understand hard work and our future generations relying on us to provide a place called "home". This is where memories are formed and reminisced. I love being involved in my community - coaching my two sons in their sports activities. It allows me to meet great parents, families, and other future child stars! I truly believe that "It takes a village to raise a child" - and being so involved locally gives you that feeling. New homeowners - or current homeowners looking to buy or restructure a mortgage have many things to consider besides the financial aspects of what may be their biggest asset. It is important to me to be sure homeowners are knowledgeable about their mortgage because many of the myths, ideas, notions previously used are no longer reliable - It is important to bring this to homeowners attention, since the process may be different than what they expect or what they ve experienced in the past. . *** My goal is to achieve your goals! ***
Knowledgeable and tells it like it is
Very informative and was not in a hurry, the willingness to work hard is evident. Steven knows his stuff.
roger from Franklinville, NJ
Prompt, polite, and helpful
Steven was very fast at letting me know what they needed from me to move my loan forward. He was concise, polite and informative in responding to any questions that I had. Couldn't have asked for better help.
Patrick from Germantown, TN
It was a good experience
Steven was very helpful throughout the entire process. I think it's hard for people to comprehend how long a refinance process might take and all of the people and moving pieces that are involved. Steven always returned my emails/calls and helped keep everything moving. Overall, it was a long, but good experience.
Amanda from Warren, MI