What customer service means to me... I pride myself on being an expert in my field and providing the best customer experience, while upholding the utmost integrity. This is accomplished by making a potentially daunting task - easy, stress free, and informative. Helping a customer determine whether a refinance or home purchase is cost-efficient and beneficial is my specialty. My end goal is to retain a customer for life, who knows that they worked with a sincere professional that they trust. About Tim Apenbrinck Tim was born in St. Louis, MO and resides with his family in Louisville, KY. He has been in the mortgage industry since 2004, and has held positions as Sr. Mortgage Banker, Branch Manger, and General Manager. Tim graduated from University of Kentucky with a Bachelor of Business Administration Degree and enjoys live music, baseball, Iron Tribe Fitness, and family. Tim has a gift for identifying areas to add value to the company beyond the scope of his day to day responsibilities. He consistently seeks out opportunities to give his time and talents to improve processes and resources for the company and the consumer.
Licensed InAlaska Arkansas Arizona California Colorado Connecticut District of Columbia Delaware Florida Georgia Iowa Illinois Indiana Kansas Kentucky Louisiana Massachusetts Maryland Maine Michigan Minnesota Missouri Mississippi Montana North Carolina Nebraska New Hampshire New Jersey Nevada Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Virginia Wisconsin West Virginia Wyoming
Tim make this process so effortless, he oversees every detail and it took around 20 minutes total of my time from start to finish and you instantly have confidence in his guidance and sincerity.
Timothy's approach to Customer Service is second to no one from any industry or business I have dealt with in 40 years of business. I would suggest his model be copied for other industries.
Glad I had this opportunity to experience, gives me confidence in future generations.
GREGORY H from GREENVILLE, SC
Tim is exceptional at communicating and laying out options. Rather than focus on a sales pitch, he talks through the math his clients are interested in, so as to generate the best possible result. He is always available to answer questions and does so with quick turnaround - fantastic.
ANTHONY C from LOUISVILLE, KY
Tim went out of his way to get us the best rate and lowest costs beating all other lenders I shopped. Great communication and very responsive 24/7!
ALEJANDRO J from VALENCIA, CA
Super responsive, easy to use platform, very knowledgeable and prompt service
SEAN K from SLIDELL, LA
Timothy was extremely prompt and helpful. Answered all of my questions. Knowledgeable and attentive, couldn’t be happier. Thank you Timothy Ape*******.for your helping me through the process.
JOHN L from QUINCY, MA