What customer service means to me... I pride myself on being an expert in my field and providing the best customer experience, while upholding the utmost integrity. This is accomplished by making a potentially daunting task - easy, stress free, and informative. Helping a customer determine whether a refinance or home purchase is cost-efficient and beneficial is my specialty. My end goal is to retain a customer for life, who knows that they worked with a sincere professional that they trust. About Tim Apenbrinck Tim was born in St. Louis, MO and resides with his family in Louisville, KY. He has been in the mortgage industry since 2004, and has held positions as Sr. Mortgage Banker, Branch Manger, and General Manager. Tim graduated from University of Kentucky with a Bachelor of Business Administration Degree and enjoys live music, baseball, Iron Tribe Fitness, and family. Tim has a gift for identifying areas to add value to the company beyond the scope of his day to day responsibilities. He consistently seeks out opportunities to give his time and talents to improve processes and resources for the company and the consumer.
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Timothy was great but for the 5 months prior it was awful and will never use Amerisave again.
ALLEN S from WAXHAW, NC
Assistance in making sure I see the light after the tunnel
DANIEL I from NEWARK, NJ
Communication from your entire organization could be dramatically improved. There should a progress tracking system that details what AmeriSave is working on. Tim is a great guy, but his effectiveness is limited by the rest of your team.
MICHELE W from MIROMAR LAKES, FL
Tim was extremely helpful as this was a confusing re-fi with multiple owners, but Tim was able to walk us through it step by step. When there were tech issues Tim was super responsive about helping to solve those.
JOHN L from QUINCY, MA
Tim provides honest quote and always helpful and provides the best rate possible and he can beat any rate in the market. Excellent support and smooth and streamlined process. Great experience refinancing with AmeriSave and sure I will recommend to my friends and colleagues.
SREENIVAS T from NASHUA, NH