Our loan took about twice as long as William said it should take. I also had to constantly check in and babysit the loan process. There was a huge lack of communication and it almost messed up the entire process. Luckily I was able to get ahold of some managers who were able to help the process move forward. The rate was good and we did eventually get our refinance funded, but it definitely felt like a lot more work for me than it should have.

William was very detailed in explanation of the process, very pleasant to talk with. There could have been more communication as the process progressed. I would have to call as it had been over a month with no communication. I signed up for text alerts on the progress and never received any information. It may have been this time of everyone refinancing and increase in customers that caused the long delays. However, this was the easiest refinance I have ever went through.

I rated the experience 'great' considering the challenges to expedite refinancing process due to COVID-19. In reality I would have liked it better if I had the opportunity to meet in person with someone local. This is not to blame you for being too far away as i am the one who opted for this. It just turned out to be more challenging than I anticipated.
Paulos

Although there had been some delays with underwriting and some last minute adjustments as well, working with Will Sullivan himself was a great experience and in the end we got a fantastic rate from an expert loan officer. Much appreciated overall.

Will was first class and extremely helpful. He even stepped in to help when the loan was handed over to the loan processor and not handled in a manner that I was satisfied with. I highly recommend working with Will.

He took his time and thoroughly explained everything. I knew exactly what was going on. I wish he could have completed the entire process.

Fast, courteous and responsive, Will made the entire refinance process clear and painless!